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IT Operations Support
IndraSoft, as part of operational support, provides
system and networking administration, help desk support,
and training to federal and commercial clients.
- Staff Augmentation
- Systems Administration
- Network Engineering
- Help Desk
- Training
Staff Augmentation:
IndraSoft currently provides staff augmentation
services on several projects. We have a well laid out
process for identifying and recruiting resources that
can work in a team environment yet benefit from mentoring
and training provided by IndraSoft in relevant subject
matter.
Systems Administration
IndraSoft has experience in providing application and
database administration support for systems in a wide
variety of platforms, including MS Windows, Linux, and
UNIX. Our systems administration services include:
- Installation and configuration
- Backup and recovery
- Patch management
- Print and file, and other services management
Our database administration team of certified professionals
provides the following database services:
- Backup and recovery
- Tuning and maintenance
- Troubleshooting
- Installation and maintenance
- Performance monitoring
Network Engineering
IndraSoft provides the following networking services:
- Network design, installation, and maintenance
- Network security assessment
- Systems management
- Interoperability assessment
- System configuration planning
Help Desk
IndraSoft has experience in providing centralized help
desk services for its clients. Our staff members have
extensive experience with Remedy and other trouble ticketing
systems.
Training
IndraSoft provides support in the design and development
of training programs. It supports instructor-led programs
for a number of organizations. Training support includes:
- Program management
- Campus site staffing and management
- Curriculum development, delivery, assessment, and
revision
- Hiring and managing faculty
- Managing and tracking students
- Marketing training and education opportunities
- Data collection and management
- Scheduling
- Examination management
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